Return & Refund Policy

At Setšowana, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order, as all approved returns are processed in accordance with the terms below.

Return Window

Customers may request a return within 7 days of receiving their order.
Return requests made after 7 days from the date of delivery will not be accepted.

Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

1. The outfit must be unused, unworn, unwashed, and undamaged.
   
2. The outfit must be returned in its original condition.
   
3. All original tags, labels, packaging, and accessories must be intact and included.
   The outfit must be free from stains, makeup marks, perfume, deodorant marks, odour, or any signs of wear.
   
4. The outfit must not be altered, stretched, torn, damaged, or mishandled in any way.

The return request must be submitted and approved before the item is collected or returned.

Please ensure that the item meets all of the above conditions before placing a return request. Once the returned item is received by Setšowana, it will be inspected by our team. If the item does not meet the required return conditions, the return may be rejected and store credit may not be issued.

Return Pickup

Once your return request is approved, a pickup will be arranged at the earliest for the returned item.

Please ensure the item is packed securely and is returned in its original condition with all tags, labels, packaging, and accessories included.

Return Shipping Charges

For UAE orders, the return shipping cost is AED 30.
This amount will be deducted from the store credit issued for the approved return.
Return shipping charges are non-refundable.

Refund Method

Setšowana does not provide refunds to bank accounts, cards, cash, or the original payment method. 

All approved returns will be refunded in the form of store credit only.
Store credit will be added directly to the customer's account on the Setšowana website and can be used toward future purchases.

Store Credit

Once the returned item has been received and inspected by our team, approved store credit will be added to the customer's account within 8–10 business days.

Customers can view their available store credit balance by logging into their account on the Setšowana website.

At checkout, the available store credit balance will be displayed. Customers may choose to apply their available store credit, and the applicable amount will be automatically deducted from the total order value.

Store credit can only be redeemed on the Setšowana website and cannot be exchanged for cash, transferred to another account, or refunded.

Return Inspection

All returned items are subject to inspection once received by Setšowana. If the item meets our return conditions, the return will be approved and the applicable store credit will be added to the customer's account within the stated timeline.

If the item does not meet our return conditions upon inspection, the return may be rejected and the customer may not be eligible to receive store credit. Setšowana reserves the right to refuse any return that does not comply with this policy.

Non-Returnable Items
The following items are not eligible for return:

• Items that have been worn, washed, used, altered, or damaged.
  
• Items without original tags, labels, packaging, or accessories.
  
• Items with stains, makeup marks, deodorant marks, perfume, odour, or signs of wear.
  
• Items returned after the 7-day return period.
  
• Items returned without prior approval from Setšowana.
  
• Items purchased during final sale, clearance sale, promotional sale, or marked as non-returnable.
  
• Damaged or Incorrect Items
  
• If you receive a damaged or incorrect item, please submit a return request within 7 days of receiving your order.

Please include your order number and clear photos of the issue so our team can review it.
If the issue is confirmed by Setšowana, our team will guide you through the next steps.

Store Credit Usage

Store credit is linked to the customer's Setšowana account and is visible when logged in.
During checkout, customers may apply available store credit toward their purchase, and the applicable amount will be deducted from the order total.

If the available store credit exceeds the order value, the remaining balance will stay in the customer's account and may be used for future purchases.

Important Notes

By placing an order with Setšowana, the customer agrees to this Return & Refund Policy.
Setšowana reserves the right to update, modify, or amend this policy at any time. The policy applicable at the time of purchase will apply to that order.